Support 

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Need help with FretMapper? We’re here.

Email: emondtechsolution@gmail.com
Privacy Policy: https://fretmapper.app/privacy

Quick help
 

Sign in (Apple/Google)

1. Make sure the correct Apple/Google account is selected on your device.

2. If Apple private relay email is used, you’ll see an address like xxxxx@privaterelay.appleid.com — that’s expected.

 

Notifications (practice reminders)

• iOS: Settings → FretMapper → Notifications → Allow.

• In-app: Profile → Notifications toggle.

• If still silent, restart the app and try a different BPM or reminder time.

 

Reset onboarding/tutorial

Profile → (Dev/Settings) → Reset Onboarding (if available) or reinstall the app.

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Progress not updating

• Check you’re signed in (Profile).

• Confirm network connectivity.

• Try a force reload; if it persists, email us with your device model and a short screen recording.

 

Metronome sound low/absent

• Check device volume and silent mode.

• Headphones/BT speakers: reconnect audio, then reopen the metronome.

 

Language

• App follows your device language (EN/FR). We’ll add a manual selector in Profile soon.

 

Delete your data or account

You can do this yourself in the app:

• Delete Cloud Data: Profile → Settings → Clear Progress Data → confirm “DELETE”.

• Delete Account: Profile → Delete Account → type DELETE → confirm.
  This permanently removes your account and all associated cloud data (practice stats, preferences, account info). Local caches will be cleared on next app start.

 

Prefer email? emondtechsolution@gmail.com from your sign-in email and request:

• Export my data

• Delete my cloud data

• Delete my account

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Report a bug

Please include:

• Device (e.g., iPhone 14, iOS 17.x / Pixel 7, Android 14)

• App version (Profile footer)

• Steps to reproduce (1-2-3)

• Screenshots or a short video if possible

 

Feature requests

We love ideas: new lick packs, backing tracks, left-handed mode, routines, etc. Email emondtechsolution@gmail.com with “Feature request” in the subject.